Terms and Privacy

Terms of Service

Last Updated: 12/13/2019

Welcome to Glean, the analytics tool that brings teams closer to their data by Glean Data Inc., d/b/a Glean ("Glean," "we," or "us"). Your use of this web application (the "Application") and the services made available on the Application is subject to these Terms of Use (these "Terms"). By using any of our Services, you agree to be bound by, and use our Services in compliance with, these Terms of Use.

If you do not agree to these terms of use, do not use our services.

We may make changes to these Terms from time to time. When we do, we will revise the "last updated" date given above. It is your responsibility to review these Terms frequently and to remain informed of any changes to them. The then current version of these Terms will supersede all earlier versions. You agree that your continued use of our Services after such changes have been published to our Services will constitute your acceptance of such revised Terms.

License to use our services

Subject to these Terms, we grant to you a limited, non-exclusive, non-transferable license to use our Services for your professional use and not for resale or further distribution. Your right to use our Services is limited by all terms and conditions set forth in these Terms. Except for your pre-existing rights and this license granted to you, we retain all right, title and interest in and to our Services, including all related intellectual property rights. Our Services are protected by applicable intellectual property laws, including United States copyright law and international treaties. Except as otherwise explicitly provided in these Terms or as may be expressly permitted by applicable law, you will not, and will not permit or authorize any third party to: (i) reproduce, modify, translate, enhance, decompile, disassemble, reverse engineer or create derivative works of any of our Services; (ii) rent, lease or sublicense access to any of our Services; or (iii) circumvent or disable any security or technological features or measures of our Services.

Access to our services

We do not provide you with the equipment to access our Services. You are responsible for all fees charged by third parties related to your access and use of our Services (e.g. charges by Internet service providers). We will not be liable to you or to any third party for any modification, suspension or discontinuance of all or any portion of our Services.

Restrictions

You must comply with all applicable laws when using our Services. Except as may be expressly permitted by applicable law, or as Glean may authorize expressly in writing, you will not, and will not permit anyone else to: (i) store, copy, modify, distribute, or resell any of the information; audio, visual, and audiovisual works, or other content made available on our Services (collectively, "Service Content") or compile or collect any Service Content as part of a database or other work; (ii) use any automated tool (e.g., robots, spiders) to access or use our Services or to store, copy, modify, distribute, or resell any Service Content; (iii) rent, lease, or sublicense your access to our Services to another person; (iv) use any Services or Service Content for any purpose except for your own personal use; (v) circumvent or disable any digital rights management, usage rules, or other security features of our Services; (vi) use our Services in a manner that overburdens, or that threatens the integrity, performance, or availability of, our Services; or (vii) remove, alter, or obscure any proprietary notices (including copyright and trademark notices) on any portion of our Services or any Service Content.

Restricted Areas of the Services

Certain parts of our Services, including account management features, may be password-restricted to registered users or other authorized persons ("Password-Protected Areas"). If you are authorized to gain access to any Password-Protected Areas, you agree that you are entirely responsible for maintaining the confidentiality of your password, and agree to notify us if the password is lost, stolen, disclosed to an unauthorized third party, or otherwise may have been compromised. You agree that you are entirely responsible for any and all activities that occur under your account, whether or not you are the individual who undertakes such activities. You agree to immediately notify us of any unauthorized use of your account or any other breach of security in relation to your password or our Services that is known to you.

Disclaimer of Warranties

We do not warrant that the services will be uninterrupted or error-free; nor does it make any warranty as to the results that may be obtained from the use of the services. The services are provided "as is" and service provider disclaims all warranties, express or implied, including, but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement.

Limitation of Liability

Notwithstanding anything to the contrary, except for bodily injury of a person, neither party shall be responsible or liable with respect to any subject matter of this terms of use related thereto under any contract, negligence, strict liability or other legal or equitable theory: (a) for error or interruption of use or for loss or inaccuracy or corruption of data or cost of procurement of substitute goods, services or technology or loss of business or profits; (b) for any indirect, exemplary, incidental, special or consequential damages; (c) for any matter beyond a party's reasonable control; or (d) for any amounts that, together with amounts associated with all other claims, exceed the fees actually paid by customer to service provider for the applicable services under this agreement or relating to any subject matter of this agreement in the 12 months prior to the act that gave rise to the liability, even if the party has been advised of the possibility of any of the foregoing types of losses or damages. Customer acknowledges that an interruption in service(s) due to circumstances beyond the reasonable control of service provider, such as a failure of telecommunications or network systems not controlled by service provider, shall not be considered a service outage or service deficiency for purposes of any remedy provided in this agreement.

Contacting Us

If you have any questions or concerns about our Services or these Terms, you may contact us by email at customer@glean.io.

Privacy Policy

Last Updated: 10/30/2019

Your privacy is important to us. This Privacy Policy explains our practices regarding the collection, use and disclosure of information that we receive through our Services. This Privacy Policy does not apply to any third-party websites, services or applications, even if they are accessible through our Services.

In this Privacy Policy:

  • We'll refer to our website as the "Site".
  • We'll refer to all the products and services we provide, individually and collectively, as the "Services".
  • We'll refer to you, the person or entity accessing our Site or using our Services, as "you" or "your" or (if you are a purchaser of our Services), our "customer".

Definitions

Data Controller: For general data protection regulation purposes, the "Data Controller" means the organization who decides the purposes for which, and the way in which, any Personal Information is processed. Our customers are the Data Controllers.

Data Processor: A "Data Processor" is an organization which processes Personal Information for a Data Controller. We are the Data Processor for our customers. As a Data Processor, we are bound by the requirements of the General Data Protection Regulations (the "GDPR").

Data Processing: Data processing is any operation or set of operations (whether automated or not) performed upon Personal Information. Examples of data processing explicitly listed in the text of the GDPR are: collection, recording, organizing, structuring, storing, adapting, altering, retrieving, consulting, using, disclosing by transmission, disseminating or making available, aligning or combining, restricting, erasure or destruction.

Personal Information: Personal information is any information which is about you, from which you can be identified. Personal Information includes information such as an individual's name, address, telephone number, or e-mail address. Personal Information also includes information about an individual's activities, such as information about his or her activity on Site or our Services, and demographic information, such as date of birth, gender, geographic area, and preferences, when any of this information is linked to personal information that identifies that individual. Personal Information does not include "aggregate" or other non-personally identifiable information. Aggregate information is information that we collect about a group or category of products, services, or users that is not personally identifiable or from which individual identities are removed.

How do we collect Personal Information?

In our service as a Data Processor, we collect Personal Information from Data Controllers in several ways:

  • Information you provide to us directly.
  • Information we may receive from third parties.
  • We may receive information about you, including Personal information, from other third parties, and may combine this information with other personal information we maintain about you. If we do so, this Privacy Policy governs any combined information that we maintain in personally identifiable format.

What information do we collect?

We may collect the following types of personal information from you:

  • Your first and last name, username and email address.
  • Your company's name.
  • Your (and/or your company's) physical address.
  • Information you choose to provide us through our Services (including, for example, your birthdate and/or phone number).
  • We may collect information you post to, or collect from, users of the Services. We use this information to operate, maintain, and provide to you the features and functionality of the Services.
  • We may also collect and aggregate information about the use of our Site and our Services. That information includes browser and device data, such as IP address, device type, screen resolution, browser type, operating system name and version, language, as well as add-ons for your browser. The information may also include usage data, including the pages visited on and links clicked on our Site, the time spent on those pages, and the pages that led or referred you to our Site.
  • We may also collect and aggregate information about the use of our Site and our Services. That information includes browser and device data, such as IP address, device type, screen resolution, browser type, operating system name and version, language, as well as add-ons for your browser. The information may also include usage data, including the pages visited on and links clicked on our Site, the time spent on those pages, and the pages that led or referred you to our Site.
  • We may also permit third-party online advertising networks to collect information (through Cookies or similar tracking technology) about your and others' use of our Services and any of your mobile or web applications, in order to allow those third-party networks to display ads that may be relevant to your interests on our Services as well as on other websites or apps.

What do we use your Personal Information for?

We will use your Personal Information, in compliance with this Privacy Policy, to help us deliver the Services to you. Any of the information we collect from you may be used in the following ways:

  • To operate, maintain, and provide to you the features and functionality of the Services.
  • To compile statistics and analysis about use of our Site and our Services.
  • To personalize your experience.
  • To improve our Site and our Services — we continually strive to improve our site offerings based on the information and feedback we receive from you.
  • To improve customer service — your Personal Information helps us to more effectively respond to your customer service requests and support needs.
  • To send periodic emails — The email address you provide may be used to send you information, notifications that you request about changes to our Services, to alert you of updates, and to send periodic emails containing information relevant to your account.
  • If you purchase our Services, then to enable you to purchase, renew and appropriately use a commercial license to our Services.
  • We may also use Personal Information you provide to send you email marketing about Glean products and services, invite you to participate in events or surveys, or otherwise communicate with you for marketing purposes. We allow you to opt-out from receiving marketing communications from us as described in the "Your Choices" section below.

We may also use your Personal Information where necessary for us to comply with a legal obligation, including to share information with government and regulatory authorities when required by law or in response to legal process, obligation, or request.

We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose your Personal Information to government or law enforcement officials or private parties as we believe necessary or appropriate: (i) to respond to claims, legal process (including subpoenas); (ii) to protect our property, rights and safety and the property, rights and safety of a third party or the public in general; and (iii) to stop any activity that we consider illegal, unethical or legally actionable activity.

We will request your consent before we use or disclose your Personal Information for a materially different purpose than those set forth in this Policy.

Your Choices About Your Personal Information

We may use the information we collect or receive to communicate directly with you. We may send email marketing communications about Glean. If you do not want to receive such email messages, you will be given the option to opt out. We will try to comply with your request(s) as soon as reasonably practical. Additionally, even after you opt out from receiving marketing messages from us, you will continue to receive administrative messages from us regarding our Services (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices).

In addition, you may opt out of allowing third-party online advertising networks to collect information from our Site by adjusting the browser settings on your computer or mobile device. Please refer to your mobile device or browser's technical information for instructions on how to delete and disable cookies, and other tracking tools.

Protection of Personal Information

Glean cares about the security of your Personal Information, and we make reasonable efforts to ensure a level of security appropriate to the risk associated with the processing of your Personal Information. We maintain organizational, technical, and administrative procedures designed to protect your Personal Information against unauthorized access, deletion, loss, alteration, and misuse. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you believe that your interaction with us is not secure, please contact us immediately.

You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from Glean. Your privacy settings may also be affected by changes to the functionality of third-party sites and services that you add to the Glean Service, such as single sign on. Glean is not responsible for the functionality or security measures of any third party. Upon becoming aware of a breach of your Personal Information, we will notify you as quickly as we can and will provide timely information relating to the breach as it becomes known in accordance with any applicable laws and regulations or as is reasonably requested by you.

Cookies

Yes. We use cookies to remember information so that you don't have to re-enter it during your visit or the next time you visit the Site, to understand and save your preferences for future visits, to compile aggregate data about site traffic and site interaction, to provide custom, personalized content, support, or information, including advertising. Unlike persistent Cookies, session Cookies are deleted when you log off from the Services and close your browser. Although most browsers automatically accept Cookies, you can change your browser options to stop automatically accepting Cookies or to prompt you before accepting Cookies. Please note, however, that if you don't accept Cookies, you may not be able to access all portions or features of the Site or the Services. At present, there is no industry standard for recognizing Do Not Track browser signals, so we do not currently respond to them.

Who at Glean may access your Personal Information?

Designated members of our staff may access Personal Information to help our customers with any questions they have, including help using our Services, investigating security issues, or following up on bug fixes with a customer. This activity is logged in our system for compliance, and we maintain different levels of access for its employees depending on their role in our company.

Do we disclose any information to outside parties?

Except as set out below, we do not sell, trade, or otherwise transfer to outside parties your Personal Information.

  • We may share your Personal Information with other companies owned by or under common ownership as Glean, which also includes our subsidiaries (i.e., any organization we own or control).
  • These companies will use your Personal Information in the same way as we can under this Privacy Policy, unless otherwise specified.
  • We may disclose your Personal Information to third-party service providers (for example, payment processing and data storage and processing facilities) that we use to provide the Services.
  • We limit the Personal Information provided to these service providers to that which is reasonably necessary for them to perform their functions, and we require them to agree to maintain the confidentiality of such Personal Information.
  • We may contract with third-party service providers to assist us in better understanding our Site visitors.
  • These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
  • We may also release your Personal Information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.
  • In particular, we may release your Personal Information to third parties as required to (i) satisfy any applicable law, regulation, subpoena/court order, legal process or other government request, (ii) enforce our Terms of Service, including the investigation of potential violations thereof, (iii) investigate and defend ourselves against any third party claims or allegations, (iv) protect against harm to the rights, property or safety of Glean, its users or the public as required or permitted by law and (v) detect, prevent or otherwise address criminal (including fraud or stalking), security or technical issues.
  • If you enable a public sharing of your Glean applications, any information or content that you voluntarily disclose in your application becomes available to the public. If you remove information that you posted to the Services, copies may remain viewable in cached and archived pages of the Service, or if other users of the Services have copied or saved that information.
  • In the event that we enter into, or intend to enter into, a transaction that alters the structure of our business, such as a merger, reorganization, joint venture, assignment, sale, or change of ownership, we may share Personal Information for the purpose of facilitating and completing the transaction.

How do we handle global transfers and processing of your Personal Information?

Personal Information may be stored and processed in any country where we have operations, or where we engage service providers. This means that we may collect your Personal Information from, transfer it to, and store and process it in the United States and other countries outside of where you live. For example, some of our third-party providers may be located in different countries. Where this is the case, we will take steps to make sure the right security measures are taken so that your privacy rights continue to be protected as outlined in this Privacy Policy. By submitting your Personal Information, you're agreeing to this transfer, storing or processing.

If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including Personal Information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction. If we transfer your Personal Information from the E.U. and process it in the United States, we do so in accordance with applicable law. In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Retention of your Personal Information

We retain your Personal Information for as long as we need to fulfill our Services. In addition, we retain Personal Information after we cease providing Services to you, to the extent necessary to comply with our legal obligations. Where we retain data, we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law.

The Services may provide the ability to connect to other websites. These websites may operate independently from us and have their own privacy policies and notices, which we suggest you review. If the linked website is not owned or controlled by us, we are not responsible for its content, or the privacy practices

By using our site, you consent to this Privacy Policy.

Minors

These Services are not directed to individuals under the age of thirteen, and we kindly request they not provide any Personal Information through the Services.

Your Rights

Other rights you have include the rights to:

  • Ask for a copy of your Personal Information
  • Ask us to correct your Personal Information that is inaccurate, incomplete, or outdated
  • Ask us to transfer your Personal Information to other organizations.
  • Ask us to erase certain categories or types of information
  • If you choose to remove your Personal Information, you acknowledge that we may retain archived copies of your Personal Information in order to satisfy our legal obligations, or where we reasonably believe that we have a legitimate reason to do so.
  • Ask us to restrict certain processing
  • You have the right to object to processing of Personal Information. Where we have asked for your consent to process information, you have the right to withdraw this consent at any time.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page. If we are going to use Personal Data collected through the Site in a manner materially different from that stated at the time of collection, then we will notify users via email and/or by posting a notice on our Site for 30 days prior to such use or by other means as required by law.

Juridisiction-specific Provisions

  • Residents of the European Economic Area and Switzerland: The Data Protection Officer can be contacted at dpo@glean.io

Contacting Us

If you have any questions, comments, or concerns about this privacy policy, please contact us using the following contact information:

Glean Data Inc.
Attn: Privacy
457 Atlantic Ave. Apt 3A
Brooklyn, NY 11217
privacy@glean.app

Glean Data, Inc. Privacy Policy
Last Updated: September 21, 2019